Terms and conditions
Quotes can be provided on request for special services not included in our various tour options. We are happy to help design your perfect tour or event, be it a wedding, romantic event, birthday celebration or any other special occasion.
If for any reason Sidetracks needs to cancel your booking, you have the choice to either re-book for a later date or accept a full refund. All changes to reservations and cancellations can only be accepted in writing via email.
Tours will not proceed if Sidetracks decide for safety reasons or other reasonable reasons, to cancel a tour.
By Cambodian law, all passengers must wear a helmet (Sidetracks will supply).
We cannot carry children under 6 years of age and we are unable to carry customers who weigh over 120kg.
Passengers riding as Pillion must wear enclosed shoes.
Sidetracks Rider/Tour Guide may ask passengers to sit in either the sidecar or pillion seat for the safety of all passengers.
When making a booking we require the full cost of the tour to be paid at the time of booking.
The tour fees quoted covers fuel, insurances, use of our helmets, bottled water and a hand with photography.
Sidetracks will not be liable for any loss or expense caused by loss of property, cancellation or curtailment of any tour, however it was caused. If sickness or accident interrupts a tour, Sidetracks shall not be liable for any cost or expense arising therefrom and will not be liable for any refund, either partial or total, of money paid.
Severe Weather Policy
If there is the possibility of heavy rain or very hot weather (above 40C degrees on the day of the tour), on the day of your booked tour, you can decide to either:
1. Elect to take the tour at a later time or date agreed by Sidetracks or use the credit available towards a future sidecar outing.
2. Elect to take the planned tour regardless of the weather.
Once you have agreed to commence the tour, Sidetracks will have no financial obligation towards the customer should the weather deteriorate during the tour.
All reservations, changes & cancellations will only be accepted in writing via email. Quotes can be provided on request for any special services not specified in the various tour options.
If you choose to cancel a fully paid booking, the following cancelation fees as a percentage of the total will apply:
– 21 days or more from the agreed pickup time – 0%
– Between 20 days and 10 days from the agreed pickup time – 50%
– Between 10 days and 5 days from the agreed pickup time – 75%
– Less than 5 days from the agreed pickup time – 100%
If a passenger(s) fails to join the tour, or attempts to join it after departure, or leaves it prior to completion, no refund, pro-rata’d fee or otherwise, will be given.
Delayed Pick-up policy
Sidetracks allows a 30-minute leeway of the agreed pick-up times. If the client or group exceed this leeway, we may choose to either withdraw our sidecars & terminate the tour at full cost to the client, or agree to wait, with an additional charge of $20 per 30 minutes being added to the cost for each bike delayed.